Privacy Policy
Shalimar Agencies (“we”, “us”, or “our”) is committed to safeguarding the privacy and personal data of all individuals who interact with our website, https://shalimaragencies.com. We uphold the highest standards of data protection in compliance with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines the types of personal data we collect, the purposes for which we process that data, the legal bases relied upon, and your rights as a data subject.
1. Commitment to Privacy and Data Protection
At Shalimar Agencies, your privacy is of paramount importance. We understand the trust you place in us when you share your personal information and we are committed to being transparent, protective, and accountable in how we collect and use your data. We do not sell personal information and have implemented robust organizational and technical safeguards to secure your data against unauthorized access, loss, and misuse.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through shalimaragencies.com and any associated interactions, including inquiries, transactions, customer support communications, and newsletter subscriptions. For the purposes of the GDPR and similar data protection laws, Shalimar Agencies is the data controller for all personal data collected via this website. If you have any inquiries about how we handle your personal information, please contact us at [email protected].
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a) Usage Data
Information regarding how you interact with our website, including IP address, browser type, operating system, geographical location, referral source, website navigation paths, and session duration.
b) Account Data
Information you provide when creating an account or placing an order, including your full name, billing/shipping address, email address, and phone number.
c) Profile Data
Your preferences, interests, product selections, feedback, browsing behavior, and purchase history.
d) Communication Data
Records of your communications with us, including emails, customer support interactions, live chats, and contact forms. This includes metadata associated with such communications.
e) Technical Data
Details about the device and system used to access our website, including device type, system settings, mobile carrier, and diagnostic data.
f) Transaction Data
Details of purchases and transactions conducted through shalimaragencies.com, including shipping information, payment methods, transaction totals, and related order history.
g) Preference Data
Information about your preferences in receiving marketing communications and your interests based on historical engagement and purchases.
4. Legal Bases for Processing
We rely on the following lawful bases when processing your personal data:
– Consent: For direct marketing communications, optional cookies, and preferences you agree to.
– Contractual Necessity: To process orders, manage your account, and deliver contracted services or products.
– Legal Obligation: To comply with financial and regulatory obligations, including fraud prevention and invoicing requirements.
– Legitimate Interests: To optimize our website performance, enhance user experience, analyze customer behavior, and improve our services—provided these interests do not override your rights.
5. Your Rights Under Data Protection Laws
Subject to applicable laws, you have the following rights regarding your personal data:
– Right of Access: To know what personal data we hold about you.
– Right to Rectification: To request correction of inaccurate or incomplete data.
– Right to Erasure: To request deletion of your data under certain conditions.
– Right to Restriction: To limit the processing of your data in specific situations.
– Right to Data Portability: To request transfer of your data to another controller.
– Right to Object: To object to processing on grounds related to your particular situation or to direct marketing.
– Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw it at any time.
To exercise your rights, please contact us at [email protected].
6. Security Measures
We implement industry-standard security technologies and procedures to protect your personal information, including:
– Data encryption in transit and at rest;
– Role-based access controls and authentication protocols for internal access;
– Regular security assessments, vulnerability scans, and secure code practices;
– Secure data backups and disaster recovery plans;
– Ongoing staff training on data protection best practices and privacy obligations.
We continuously review and update our security controls to mitigate emerging threats.
7. International Data Transfers
If we transfer your data outside of your country of residence, we ensure such transfers are safeguarded with appropriate legal mechanisms, including:
– Standard Contractual Clauses approved by the European Commission;
– Compliance with regional data regulations concerning cross-border transfers;
– Ensuring that third-party data processors maintain equivalent levels of data protection.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, and auditing obligations. General retention schedules are as follows:
– Account, Transaction & Profile Data: Retained for up to 7 years after last user activity or order for compliance and accounting purposes.
– Communication & Support Data: Retained for up to 3 years from the date of last contact.
– Technical and Usage Data: Retained for up to 26 months for analytical purposes.
– Marketing Preferences and Consent Records: Retained for as long as marketing is active or until revoked.
9. Cookie Policy
shalimaragencies.com uses cookies and similar technologies to enhance user experience, monitor website performance, and improve our services. These include:
– Essential Cookies: Necessary for basic website functionality and navigation.
– Functional Cookies: Enable personalized features such as remembering login preferences.
– Analytics Cookies: Help us understand visitor behavior and web traffic patterns via tools such as Google Analytics.
– Performance Cookies: Track website responsiveness and loading metrics to improve performance.
10. Cookie Management and Consent Compliance
Upon first visit to our site, you are prompted with a cookie consent banner in compliance with GDPR and CCPA. You can modify your preferences at any time by adjusting your browser settings or using the cookie settings tool on our site. Consent must be freely given and can be withdrawn at any time without affecting the legality of prior processing.
Under the CCPA, California residents also have the right to opt-out of “sale” of personal data, which includes certain third-party cookie tracking. We support Global Privacy Control (GPC) signals as a valid mechanism to exercise this right, where applicable.
11. Protection for Minors
We do not knowingly collect or process data of children under the age of 13. If it comes to our attention that we have received personal data from a child without verified parental consent, we will take steps to delete it promptly. If you believe we may have inadvertently collected such data, please contact us at [email protected].
12. Policy Updates
We reserve the right to update this Privacy Policy to reflect legal, technological, or operational changes. When we update our policy, we will revise relevant sections and may notify affected individuals where legally required. We encourage you to review this Privacy Policy periodically to remain informed about how we are protecting your data.
13. Contact
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
We are committed to resolving privacy concerns and will respond to all legitimate requests in accordance with applicable laws.
—
Shalimar Agencies affirms its commitment to full compliance with applicable data protection laws and industry best practices. If you have any concerns about how your data is handled, we welcome your inquiry at the contact email provided above.